Refund and Returns Policy

Overview

Last updated: 6-10-2026

At Rizz Vogue, we want you to love what you order. If you’re not happy with a product, you can return it or ask for a refund under the terms below.

1. Return window

You can request a return or refund within 7 days of delivery. Requests made after 7 days can’t be accepted.

2. Eligibility

To be eligible, the item must be:

Unworn, unwashed, and unaltered
In its original condition with all tags attached
In its original packaging, with any accessories that came with it

We can’t accept items that show signs of wear, perfume, stains, or damage after delivery.

3. How to request a return or refund

Send an email to sales@rizzvogue.com within 7 days of delivery.
Include your order number, the item you want to return, the reason, and clear photos and videos of the item.
Our team will reply with approval and the return address for sending the product back.
Please don’t ship anything until you receive our approval and return address.

For urgent queries you can also call us on +91 7983301699, but return and refund requests must be sent by email so we can track them.

4. Return shipping fee

Customers pay a return shipping fee of ₹200 per return. This amount is deducted from your refund, or you can pay it separately when you ship the item back.

Exception: If you receive a damaged, defective, or wrong item, we cover the return shipping and you don’t pay the ₹200 fee. Email us within 48 hours of delivery with photos. An unboxing video helps us resolve it faster.

5. Refunds

Once we receive and inspect your returned item, we’ll email you to confirm whether the refund is approved.

Prepaid orders (UPI, card, net banking, wallet): the refund goes to your original payment method within 5–7 working days of approval. Your bank may take a few extra days to show it.
Cash on Delivery orders: the refund goes to your bank account or UPI ID. Please include these details in your return email.
Partial payment orders (₹200 advance with balance on delivery): the amount you paid is refunded for approved returns, minus the return shipping fee where it applies.

6. Exchanges

If you’d like a different size or colour, mention it in your email. Exchanges are subject to availability. If the item you want isn’t in stock, you can choose a refund instead. The ₹200 return shipping fee applies to exchanges too.

7. Sale and discounted items

Items bought on sale or with a discount are not eligible for return under the same terms.

8. Order cancellation

You can cancel an order before it ships at no charge. Email sales@rizzvogue.com as soon as possible. Once an order has shipped, the return policy above applies.